Privacy Policy

At Nienou, protecting your privacy is an important part of the way we operate. When you shop with us or use our website, you may provide information that allows us to process your orders and communicate with you. We are committed to handling that information responsibly and protecting it through appropriate security measures.

This Privacy Policy explains what information we may collect, how we use it, how it is protected, and the choices you may have regarding your personal information. By accessing or using our website, you acknowledge the practices described in this policy.

Information We Collect

We may collect information that you choose to provide when placing an order, creating an account, contacting us, or otherwise interacting with our website. This may include:

• Contact Information: Your name, email address, telephone number, billing address, and shipping address.

• Order Information: Details about the products you purchase, previous orders, transaction-related information, and payment details required to complete your purchase.

• Account Information: If you register for an account, we may retain information associated with your account, including login details and selected preferences.

• Communication Information: Messages, emails, feedback, reviews, or other information you provide when communicating with our team.

• Website Usage Information: Data relating to how you use our website, such as pages visited, browsing activity, time spent on different pages, and referring websites.

Certain information may also be collected automatically through cookies and comparable technologies. This information helps us understand how visitors use our website and allows us to improve functionality and the overall shopping experience. You can control or disable cookies through your browser settings, although doing so may prevent some website features from working as intended.

How We Use Your Information

We use the information we collect for legitimate business and service purposes, including:

• Processing, confirming, fulfilling, and delivering your orders.

• Verifying payments and communicating with you about purchases, shipping, or customer service requests.

• Responding to questions, feedback, and other communications you send to us.

• Providing newsletters, promotional messages, or special offers when you have chosen to receive them.

• Understanding customer preferences and website usage so we can improve our products, services, and website experience.

• Detecting, preventing, and investigating fraudulent, unauthorised, or potentially harmful activity.

• Meeting applicable legal, regulatory, accounting, and compliance requirements.

Nienou does not sell, rent, or exchange your personal information with third parties for their own marketing purposes.

We may share necessary information with service providers that support our business operations, such as payment processors, delivery companies, technology providers, and email service providers. These providers receive only the information reasonably required to perform their services and are expected to handle it appropriately.

Data Storage and Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payment information is transmitted and processed using secure payment technologies and trusted payment providers. We do not retain complete credit card or bank account information on our own servers when it is handled directly by our payment processing partners.

Although we take appropriate precautions to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security, but we remain committed to using appropriate measures to protect the information entrusted to us.

Your Rights

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information, including:

• Access: You may ask for information about the personal data we hold about you.

• Correction: You may request that inaccurate or incomplete personal information be updated.

• Deletion: You may request removal of your personal information, subject to applicable legal requirements and exceptions.

• Marketing Preferences: You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in our messages or by contacting us.

• Data Portability: Where applicable and technically possible, you may request your personal information in a format that can be transferred to another service provider.

If you would like to exercise an applicable privacy right, please contact us using the information provided below. We will review and respond to requests within the period required by applicable law.

Cookies and Tracking Technologies

Nienou may use cookies and similar technologies to remember preferences, improve website functionality, understand visitor activity, and analyse website traffic.

Cookies are small data files stored on your device that can help a website recognise your browser when you return. You can adjust cookie settings through your browser at any time. Please be aware that restricting cookies may affect the availability or functionality of certain parts of our website.

Third-Party Links

Our website may include links to third-party websites and services, including payment providers, social media platforms, or other external websites.

Once you leave the Nienou website, those third parties may operate under their own privacy policies and terms. Nienou does not control or assume responsibility for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children or minors.

If you are a parent or legal guardian and believe that a minor has provided personal information to us, please contact us. Upon receiving appropriate notice, we will take reasonable steps to review and remove such information where required.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, meet legal or regulatory obligations, maintain appropriate business records, resolve disputes, and enforce our agreements.

When information is no longer required for these purposes, it may be deleted or otherwise handled in accordance with applicable requirements.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or other relevant circumstances.

When updates are made, the revised policy will be published on this page, together with the applicable revision date. We encourage you to review this page from time to time so that you remain aware of how we handle and protect your information.

Your continued use of our website after an updated policy has been published indicates your acceptance of the revised policy to the extent permitted by applicable law.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way Nienou handles personal information, please contact our customer service team.

support@nienou.com

We will review your inquiry and respond as promptly as reasonably possible.

With gratitude,
The Nienou Team