Shipping and Handling

At Nienou, we understand that receiving your order is an important part of the shopping experience. We work to make our shipping process dependable, clear, and convenient, while taking care to ensure your items are properly prepared before they leave us.

Below you will find important information about order processing, delivery, shipping costs, tracking, customs, and other shipping-related matters.

Processing Time

After your order is successfully placed, our team will begin preparing it for shipment. Please allow 1–3 business days for processing. During this time, we confirm payment, prepare and package your items, and arrange handover to the shipping carrier.

Orders placed during weekends or public holidays will begin processing on the next business day.

Before dispatch, each order is carefully packed with suitable protective materials to help keep your items secure and in good condition throughout transportation.

Shipping Methods and Delivery Timeframes

Available shipping methods and estimated delivery times will be shown during checkout, so you can select the option that best suits your needs.

Our general delivery estimates are:

• Standard Shipping: Approximately 7–14 business days after dispatch.

• Express Shipping: Approximately 3–7 business days after dispatch, where available.

Please understand that these are estimated delivery periods rather than guaranteed delivery dates. Actual transit times may be affected by your destination, customs procedures, carrier operations, weather, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout according to factors such as the destination and order weight. You will be able to review the applicable shipping fee before completing your purchase.

From time to time, Nienou may provide special shipping promotions or free shipping for orders that meet a specified purchase amount. When available, the relevant promotion and conditions will be displayed on our website and applied at checkout when applicable.

Order Tracking

When your order has been shipped, we will send you a shipping confirmation email containing your tracking number and, when available, a link to the carrier's tracking page.

Please allow up to 48 hours for tracking information to become active after the tracking number is issued. This temporary delay is normal while the carrier registers and scans the shipment.

You can then use the tracking information to follow your package's progress.

Customs, Duties, and Taxes

Depending on the destination country or region, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are not included in the product price or shipping fee unless specifically stated otherwise. Any applicable customs duties, taxes, or related charges are the responsibility of the recipient.

Because customs requirements vary between countries, we recommend checking your local regulations before placing an order.

Nienou cannot request that an order be declared as a gift or intentionally provide an inaccurate declared value. Such practices may violate applicable international shipping and customs regulations.

If customs charges are refused and the package is subsequently returned to us, we will refund the cost of the returned items after deducting the original shipping charges and any return shipping expenses incurred.

If you have questions about customs requirements for your destination, please contact us before placing your order.

Address Accuracy

Please carefully check your shipping information before completing your purchase. A complete and accurate delivery address helps prevent unnecessary delays or failed deliveries.

Nienou is not responsible for orders that are delayed, lost, or returned because the customer provided an incorrect or incomplete address.

If you discover an address error after placing your order, contact us immediately at support@nienou.com. We will make reasonable efforts to update the information before the package is dispatched.

Once an order has been shipped, however, we are generally unable to change the delivery address.

Lost or Delayed Shipments

Although we work with established shipping carriers, delivery may occasionally take longer than expected due to circumstances such as severe weather, customs inspections, carrier delays, operational disruptions, or other external events.

If your package has not arrived within the estimated delivery period, please first review the latest tracking information.

If tracking has remained unchanged for an extended period or the estimated delivery window has already passed, contact us at support@nienou.com with your order number. We will review the shipment status and, where possible, work with the carrier to help locate your package and determine the appropriate next step.

Damaged or Incorrect Items

We make every effort to ensure that the correct items are carefully prepared before shipment. If your package arrives damaged or contains an incorrect item, please contact us within 7 days of delivery.

Email support@nienou.com and provide your order number together with clear photographs of the item and its packaging. After reviewing the issue, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Contact Us

If you have questions about our shipping and handling procedures or need assistance with a particular order, please contact our customer service team.

Email: support@nienou.com

We appreciate your trust in Nienou and will continue working to make every step of your shopping and delivery experience as smooth as possible.

With appreciation,
The Nienou Team