Terms Of Service
Terms of Service
Welcome to Nienou. By visiting our website, using our services, or purchasing products from us, you acknowledge that you have read, understood, and agreed to these Terms of Service. Please review them carefully before completing a purchase. If you do not accept any of these terms, please do not use our website or services.
General Conditions
Nienou reserves the right to decline service or refuse transactions at our discretion and as permitted by applicable law. Information displayed on our website, including product descriptions, prices, images, and promotional content, is provided for general informational purposes. Although we make reasonable efforts to keep our website information accurate and current, we cannot guarantee that every piece of content will always be complete, accurate, or free from errors.
Your use of our website and services is undertaken at your own discretion and risk. To the maximum extent permitted by applicable law, Nienou shall not be responsible for direct, indirect, incidental, or consequential losses resulting from your use of the website or the purchase or use of our products.
Products and Pricing
All products shown on our website are offered subject to availability. We make reasonable efforts to display product colours, materials, textures, and designs as accurately as possible. However, the appearance of colours may differ between devices because screen settings and display capabilities vary.
Product prices may be changed at any time without advance notice. We may also add, modify, suspend, or discontinue products at our discretion.
If a product is listed with an incorrect price due to a technical, typographical, or other error, we reserve the right to cancel or decline an order placed at that price, even if the order has already been confirmed or payment has been authorised. If such a situation occurs, we will make reasonable efforts to notify you and address the matter appropriately.
Orders and Acceptance
Submitting an order through our website constitutes your request to purchase the selected products. An order is not considered accepted simply because it has been submitted or because you receive an order acknowledgement.
We may reject or cancel an order for legitimate reasons, including product availability, suspected fraudulent or unauthorised activity, payment issues, or failure to comply with these Terms of Service.
After receiving your order, we will normally send an email confirming that your order request has been received. This acknowledgement does not mean that the order has been formally accepted. Order acceptance takes place when the items are dispatched and a shipping confirmation is issued.
Payment
Payments are completed through secure payment processing services. By submitting payment information, you confirm that you have the legal authority to use the selected payment method and that all information supplied is accurate and complete.
We accept the payment options described on our Payment Methods page. Transactions may be subject to payment verification and authorisation before an order can be processed.
Shipping and Delivery
We aim to process and ship orders within the estimated timeframe stated on our website or in the relevant shipping information. Delivery estimates are provided for guidance and are not guaranteed dates.
Shipping may be affected by circumstances outside our reasonable control, including customs procedures, carrier disruptions, severe weather, transportation issues, or other unforeseen events. Once a package has been transferred to the shipping carrier, Nienou cannot be held responsible for delays caused by the carrier or other circumstances beyond our control.
Customers are responsible for providing a complete and correct delivery address. Nienou is not responsible for delivery problems, delays, or losses resulting from inaccurate or incomplete address information supplied when placing an order.
Returns and Exchanges
We want you to be happy with your purchase. If you are not satisfied with an item you receive, please review our Returns and Exchanges Policy for information about eligibility, requirements, and the applicable return process.
Any return or exchange must comply with the conditions and time limits stated in our relevant policy.
Intellectual Property
All materials available on the Nienou website, including photographs, written content, graphics, logos, designs, and other website materials, are owned by Nienou or used with permission from the applicable rights holders.
Unless we provide prior written permission, you may not copy, reproduce, modify, publish, distribute, or commercially use any of our website content or intellectual property.
User Conduct
When accessing or using our website, you agree not to engage in activities that could damage, disrupt, overload, or interfere with the operation or security of our website and services.
You must not use our website for unlawful purposes, attempt to gain unauthorised access to systems or accounts, introduce malicious software or viruses, or otherwise misuse our services.
Third-Party Links
For convenience, our website may occasionally include links to websites or services operated by third parties. These external links are provided for informational or convenience purposes only.
Nienou does not control and is not responsible for the content, policies, security, or practices of third-party websites. Visiting an external website is at your own discretion, and we recommend reviewing its applicable terms and privacy policies before using its services.
Privacy
We respect the privacy of our customers and take the handling of personal information seriously. Please refer to our Privacy Policy for information about how your personal data may be collected, used, stored, and protected when you use our website and services.
Modifications to These Terms
Nienou may revise, update, or otherwise modify these Terms of Service from time to time. Any revised terms will be published on this page, and the updated version will take effect as indicated when posted.
By continuing to access or use our website after changes have been published, you acknowledge and accept the revised Terms of Service. We recommend checking this page periodically for the latest version.
Governing Law
These Terms of Service shall be interpreted and governed by the laws applicable to the jurisdiction where our business is registered, without applying its conflict-of-law rules.
Any dispute relating to these terms or your use of our website should first be addressed through good-faith communication and negotiation. Where an agreement cannot be reached, the matter may be handled through the appropriate legal procedures available under applicable law.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact our customer service team at:
We are happy to provide clarification and assist you with any questions regarding these terms.
With appreciation,
The Nienou Team